Respond to routine questions
Use configured knowledge to provide a structured first response and collect useful context.
A capability within AI Agents
AI Voice Agents for Sales and Customer Service
Handle inbound and outbound customer calls with AI that can answer questions, qualify enquiries, book appointments, update CRM records and transfer conversations to your team when needed.
Voice-powered AI Agents, connected to your teamFeature availability depends on channel, telephony configuration and deployment.
Customer availability
Customer calls should not depend entirely on staff availability
Customers often call when teams are busy, unavailable or handling other conversations. OutPerform Voice AI helps businesses answer, qualify and route customer calls while keeping the full interaction connected to CRM and human teams.
Understand the reason for the call
Identify intent, capture details and support appointment or service-request handling.
Bring in the right team
Transfer or escalate an interaction when it needs human attention or a configured specialist.
Inbound AI calls
Answer customer calls with AI
Voice AI can support configured inbound call flows, including common questions, customer-detail collection, call-intent identification, qualification, appointment requests and routing.
- Structured first responses using approved information
- Qualification and appointment-request handling
- Call routing and escalation to an appropriate team
- After-hours support flows where configured and supported
Outbound AI calls
Automate structured outbound conversations
Use approved customer lists and configured calling workflows for follow-up, appointment confirmation, service reminders, qualification, event reminders, renewal reminders and customer feedback.
- Lead and enquiry follow-up
- Appointment, service and event reminders
- Dormant-customer re-engagement using approved workflows
- Structured outcomes for team review or subsequent action
Connected channels
Support customer calls across WhatsApp and telephone channels
Channel availability, setup and pricing may differ. Voice capabilities are configured for the channel and deployment in use.
Keep relevant customer context together
Where WhatsApp calling is available for a deployment, calls can be connected with the existing WhatsApp conversation context, team handover and customer history.
Work with telephony configuration
Traditional telephone or SIP connectivity can support configured inbound and outbound workflows and escalation to human teams.
Bring in a human when needed
Transfer or escalate the interaction to the appropriate team with available call context, transcript, summary, profile and follow-up activity.
CRM and workflow
Turn every call into structured customer context
Configured voice interactions can connect call context with customer records, outcomes and next steps—so a useful call does not stay isolated from the rest of the customer journey.
- Call context → transcript → summary → customer record
- Appointment, qualification, service-request or stage outcomes
- Configured CRM updates, tasks and human follow-up assignment
- Connect calls to OutPerform Automation for relevant follow-ups and workflows
Call intelligence
Understand every customer call
Where enabled and permitted, calls can be recorded, transcribed and summarised for operational review. Teams can use available call reasons, outcomes, follow-up actions and conversation review to improve the customer journey.
Make interactions easier to review
Use recordings, transcripts and AI summaries where enabled and permitted for internal operational review.
Keep a meaningful outcome
Connect available summaries, call reasons and follow-up actions to a customer record rather than leaving them in a separate channel.
Learn from patterns
Use available call and conversation analytics to help teams review customer outcomes and performance.
Businesses are responsible for using calling, recording and outbound communication features in accordance with applicable laws, consent requirements and platform policies.
Industry use cases
Voice AI for high-value customer journeys
Automotive
Service bookings, vehicle enquiries, appointment confirmations and customer follow-up.Real estate
Lead qualification, project enquiries, viewing appointments and event invitations.Education
Course enquiries, admissions qualification, campus appointments and intake reminders.Customer service
FAQ handling, request routing, appointment changes, escalation and configured after-hours enquiries.High-value retail
Product enquiries, consultation booking, follow-up and customer re-engagement.Sales operations
Structured lead follow-up, qualification calls, renewal reminders and task creation.Part of the platform
Voice AI is part of the connected OutPerform platform
Voice conversations do not sit in isolation. OutPerform can connect each call with customer records, AI workflows, follow-up activities, team assignments and reporting.
Frequently asked questions
What is an AI Voice Agent?
An AI Voice Agent can hold structured voice conversations with customers, answer configured questions, collect information, perform approved actions and escalate to a human team when needed.
Can Voice AI handle inbound calls?
Voice AI can support configured inbound call flows, including customer-detail collection, qualification, appointment requests, routing and escalation. Availability depends on deployment and channel configuration.
Can Voice AI make outbound calls?
It can support approved outbound workflows such as follow-up, reminders and qualification using configured customer lists and calling processes.
Can it transfer a call to a human?
Interactions can be transferred or escalated to the appropriate team when human attention is needed, with available customer and call context.
Can calls update the CRM?
Configured workflows can connect call outcomes with CRM updates, activity creation and follow-up assignment.
Are calls recorded and transcribed?
Where enabled and permitted, calls can be recorded, transcribed and summarised for operational review.
Does Voice AI work with WhatsApp calls?
WhatsApp calling capability is subject to WhatsApp availability and the configuration of a selected deployment. It should not be assumed to match telephone features exactly.
Does it support telephone or SIP calls?
Telephone and SIP use depend on the telephony configuration and implementation requirements for a deployment.
How is Voice AI priced?
Voice AI pricing may depend on call volume, channel, telephony usage, AI processing and implementation requirements. Contact OutPerform for a tailored quotation.
Can Voice AI replace a call centre?
Voice AI is designed to handle structured conversations and repetitive call workflows while escalating complex or sensitive interactions to human teams.