One place for every enquiry
Centralise customer conversations in a shared workspace built for team visibility.
Shared Inbox
Manage every customer conversation together
Give sales, customer service and marketing teams one shared workspace to manage WhatsApp enquiries, assign conversations, collaborate internally and maintain complete customer context.
One connected workspace for customer-facing teamsBring visibility to conversations, ownership and customer context.
The operational challenge
WhatsApp is powerful. Personal phones and disconnected records are not.
When enquiries live across individual devices and separate accounts, teams lose context, duplicate replies and struggle to see what is waiting for action.
Assign the right person
Route enquiries to sales, service, branches, projects or specialist teams.
Collaborate without confusion
Use internal notes, ownership and history while keeping customer replies clear.
How it works
AI and people work from the same conversation
AI can handle the first step with configured information, gather context and transfer the conversation with its history intact when human help is needed.
- Conversation assignment and routing
- Internal notes and customer profile context
- Response visibility across teams
- Connected activities and customer history
Connected capabilities
Part of the OutPerform platform
Conversations can update CRM records, involve AI Agents, respond to campaigns, trigger workflows and contribute to reporting.
Sales and product enquiries
Customer service and after-sales support
Appointment and booking requests
Branch or project routing
Frequently asked questions
Can multiple employees manage the same WhatsApp number?
OutPerform is designed to give teams a shared workspace for customer conversations and visibility into ownership.
Can conversations be assigned?
Yes. Conversations can be assigned and routed to the appropriate team or person.
Can AI transfer a conversation to a person?
AI Agents can be configured to collect context and escalate to a human when required.
Are Meta messaging charges separate?
WhatsApp Business Platform messaging fees are charged separately by Meta where applicable.